Derry GAA legend Joe Brolly and wife Laurita Blewitt have announced the arrival of a baby daughter after two years of ...

We list the best call center software, to make it simple and easy to setup and use a single platform to manage all incoming calls from customers. Call centers used to something only enterprise ...

Investopedia / Julie Bang A cost center is a department or function within an organization that does not directly add to profit but still costs the organization money to operate. Cost centers only ...

A truck driver is lucky to be alive after a rollover crash on the Pacific Motorway in northern NSW. Emergency services have been working hard to clear the wreckage. Traffic chaos has ensued after ...

Republican presidential nominee and former President Donald Trump speaks at a campaign event at Harrah's Cherokee Center on August 14, 2024 in Asheville, North Carolina. Picture: Grant Baldwin ...

Americas 360 is a production of the Woodrow Wilson International Center for Scholars, with experts from the Argentina Project, Brazil Institute, Canada Institute, Latin American Program, and Mexico ...

Call center metrics gauge the overall effectiveness of customer service teams. Many aspects of call centers use metrics to measure performance, agent productivity, and other activities that lead to ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering ...

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